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Orders are generally processed within 2 - 4 working days from receipt of payment, however  pilates_beauty_lab undertakes, when possible, to process orders as quickly as possible.


From the moment the goods are taken over by the courier, it is not possible to change the shipping address.


Shipping and delivery times for products entrusted to the courier vary from 2 to 4 working days. Deliveries are made from Monday to Friday.

The delivery terms are merely indicative and are not binding in any way. Shipment management is entrusted to external couriers and therefore it is not possible to guarantee a certain delivery day, but only an indicative period of time. Deliveries are subject to variations that cannot be determined during holidays, during sudden or planned strike actions by the carriers, due to problems in the management of the shipment by the courier or due to significant meteorological phenomena. Deliveries may be delayed if management errors are made by the transport company: dispersed shipments, adverse weather conditions, locations not served daily. 




Standard Delivery. Shipping costs are calculated automatically from the cart on the site or on the sales platform.


Free shipping is a special promotion offered on certain products or at certain times of the year on all or part of the catalogue.


In case of purchase of multiple products, the cart will calculate the shipping costs of the items on which there is no free shipping. 




Upon delivery of the goods by the carrier, the recipient is required to check:


- that the number of packages delivered corresponds to what is indicated in the transport document;

- that the packaging is intact, not altered even in the closing tapes;


We inform you that pursuant to Legislative Decree 22/5/1999 n.185, the goods travel at the risk of the recipient, so if the goods are not accepted subject to inspection, it will not be possible to present a complaint to the carrier.

Pursuant to art. 63 of the Consumer Code, in the event of tampering, breakage or even minimal damage to the packaging/packaging of the shipment, the recipient must immediately contest the shipment.

When opening the package, the customer is always required to check that the product received corresponds to the one ordered before using it.

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