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It is possible to request the return of a purchased product only in the following cases (pursuant to Legislative Decree 206/2005):


- la richiesta deve avvenire entro 5 giorni dalla data di ricezione del prodotto.


Per avviare la procedura di reso è necessario inviare una mail a specificando “richiesta di reso” nell’oggetto.


The transport costs for returning the product will be charged to the customer, except in cases where the return occurs due to a defect in the product or due to shipping errors.


The acceptance of the returned goods takes place only on defective products (pursuant to Legislative Decree 206/2005):


- the product must be intact and unused


Only in case of malfunction and after verification of the aforementioned conditions, it will be the responsibility of pilates_beauty_lab to reimburse the amount paid. In the absence of the aforementioned conditions, the product will be returned.


Note: Returns of items purchased online will not be accepted without first following the above procedure and complying with the above requirements.


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