POLICY SU RESI & RIMBORSI

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RETURNS AND REFUNDS

 

It is possible to request the return of a purchased product only in the following cases (pursuant to Legislative Decree 206/2005):

 

- la richiesta deve avvenire entro 5 giorni dalla data di ricezione del prodotto.

 

Per avviare la procedura di reso è necessario inviare una mail a pilateblab@gmail.com specificando “richiesta di reso” nell’oggetto.

 

The transport costs for returning the product will be charged to the customer, except in cases where the return occurs due to a defect in the product or due to shipping errors.

 

The acceptance of the returned goods takes place only on defective products (pursuant to Legislative Decree 206/2005):

 

- the product must be intact and unused

 

Only in case of malfunction and after verification of the aforementioned conditions, it will be the responsibility of pilates_beauty_lab to reimburse the amount paid. In the absence of the aforementioned conditions, the product will be returned.

 

Note: Returns of items purchased online will not be accepted without first following the above procedure and complying with the above requirements.

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